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User in Myservices Classic cloud not displaying in PROD OCI Gen2 Instance-Access control

Our Production environment has been migrated to OCI Gen2. Our myservices instance is in Classic Cloud . I have created a new user in myservices. I am not able to retrieve the new user in access control in Production Instance even after 24 hours. Can anyone please guide me in this regard.

Thank you,

Mamatha.

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