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    HR HELPDESK - SCRIPT FOR TRIGGERING NOTIFICATIONS

    in Help Desk 1 comment

    Summary:

    Hi Experts,

    Have a requirement for triggering notifications:

    1. Acknowledgement to primary contact when a SR is raised

    2. Notification to both the primary contact and the agent every time a SR is updated.

    Scripts are created, Channels are enabled and notifications are configured, but the bell icon are NOT triggering. Does have any idea what could be the reason for this?

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