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How can I modify a Saved Search for HR Help Desk (NextGen) Agent View

in Help Desk 7 comments

Summary: We are running through a first run of implementing NextGen HRHD. On the Agent Request landing page (https://<<YOUR HOSTNAME>>/fscmUI/redwood/helpdesk/list-hrhd?entity=HRHDServiceRequest) there is a default search set under Manage Saved Searches (https://<<YOUR HOSTNAME>>/fscmUI/redwood/helpdesk/agent/nav/elastic-search-sr-list/manage-saved-searches?) called "All Open HR Help Desk Requests". When checking on the filters applied to this Saved Search, it shows "New" and "In Progress" requests. We have several "Waiting" statuses we would like to add to the Saved Search, but it doesn't appear to have a way to modify the Saved Search, nor does it look like we have the ability to create a Saved Search. Is there a way to modify an existing Saved Search, or create a new One to make default? We specifically need the ability to define filters like Status, to add some Waiting statuses.

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