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Tenancy details are FAILED and the resource cannot be accessed

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edited Nov 13, 2023 2:40PM in OCI - General 3 comments

Hello.

I am using a free account.

Suddenly, my tenant details have FAILED and I cannot access the resource.


The instance is not accessible from the console or the internet, but it seems to be still running as I receive notifications for cron tasks.

I fear that the cron task, which I have no control over, will keep running.


I would like the instance to be stopped, even if the account (tenancy) cannot be restored.

As it is a free account, I sent a message to the live chat and was directed to this forum.


Is there a solution to this problem?

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