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Map various accounts in the Cost Distribution based on the Service request Category (OFSC WorkOrder)

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edited Nov 21, 2023 1:51PM in Costing 1 comment

Summary: Map various accounts in the Cost Distribution based on the Service request Category and Expense & Labor Type (Service request > Field Service WorkOrder > Debrief Charges in OFSC > Service Logistics (Post Charges) > Completed Maintenance WorkOrder > Costing for the resource(Labor & Expense))

Content (please ensure you mask any confidential information):

We are currently addressing a requirement within our Field Service Organization concerning the handling of Service Requests. Specifically, we are exploring the possibility of displaying various accounts in the Cost Distribution based on the Service Category and Expense Type when a Service Request is created and subsequently completed.

The step-by-step process is as follows:

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