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System workflow unable to route to custom manager hierarchy

Summary: We are trying to transfer an employee.

HRBP initiates the transfer process and the approval flow is Account Head > Country HR Head.

After initiating transfer for an employee, it is not following the correct approval flow. The flow it is following is Employee Country HR Head.

If anyone faced this issue, please help us.

Thanks


Content (please ensure you mask any confidential information): Navigation: My Client Group > Transfer


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):


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