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Unable to use Oracle ADFdi template

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Certain user facing the issue of unable to use the Oracle ADFdi template.

When they click and open the template, it will pop out the error message as per below screenshot.

Initially, I thought is the window version cause the issue. However, the user had upgrade to the latest window version, but the issue still occur.

Kindly assist if there is someone has the solution.

Thanks a lots.

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