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Write-off applied to an Invoice, but system does not allow to close the contract.

Received Response


1. The business has requested that if we write off an invoice and generate revenue against the same, the system should allow us to close the contract.

2. We have created a contract for AUD 10,000 and generated a standard invoice, which has been successfully interfaced to Receivables. Additionally, we have created a write-off invoice for the same amount against the standard invoice. The revenue has been recognized accordingly.

3. However, this is not currently possible. Once an invoice has been generated, if a credit memo is created through write-off, the invoiced amount becomes zero but the revenue amount still shows up.

4. As a result, when attempting to close the contract, the system throws an error indicating that it cannot be closed due to the revenue amount not matching the billed amount for all project lines on the contract.

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