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How is the hierarchy populated for Org Chart in Connections? Is there a bug on the page? — Cloud Customer Connect
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How is the hierarchy populated for Org Chart in Connections? Is there a bug on the page?

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Summary:

We noticed that for some employees, the Org chart on the Connections page is incorrect. Is this a known bug or does anyone know how to fix this?

Content (please ensure you mask any confidential information):

On the connections page, Amy's manager shows as 'Karen', but the org chart shows as Amy >Mark>Colin.


On the responsive UI, the hierarchy is shown correctly:

Amy>Karen>Colin


Version (include the version you are using, if applicable):

23D

Code Snippet (add any code snippets that support your topic, if applicable):

There is no code, these are standard screens.

We've run refresh manager hierachy, also, if this was an issue, both screens would have been wrong.

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