What's new in Customer Journeys?

Connect and learn more!
In Redwood HelpDesk, want to remove the status look up value ( Closed, Resolved) in the mass update — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

In Redwood HelpDesk, want to remove the status look up value ( Closed, Resolved) in the mass update

Received Response
26
Views
2
Comments
edited Dec 20, 2023 3:29PM in Help Desk 2 comments

Summary:

In Redwood HelpDesk, recently enabled the mass update feature Now we need to customize or remove the status lookup value in the mass update feature to restrict the usage of values in the status field (closed, resolved) by the agent when doing mass updates.

How to achieve this?

Please refer the attached screenshot.


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!