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Cannot find employees in responsive search bar

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Hello experts,

some users cannot find employees in responsive search bars. However, if they click on advanced search they can find them.

We added to custom role the following privileges:

Access Person Gallery

Search Worker

Use REST Service - Worker Searches V2

Use REST Service - Workers List of Values

Access Person Spotlight

Search Person

Use REST Service - Worker Searches

Use REST Service - Worker List Searches

Person Management

Manage Person

Use REST Service - Workers

Use REST Service - Workers Read Only

Access Person Spotlight Advanced Search

View Worker Portrait

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