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How to show the agent in the chat toast

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edited Jul 29, 2015 1:25PM in Communication Channels 1 comment

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Hi all,

I need to show the agent (name) in the chat toast when it comes up.

I know the list of informations shown in that toast can be set in here: CHAT_ALERTFORM_DISPLAY.

I tried to add  "incidents.Assigned", "incidents.assigned" and "incidents.assgn_acct_id" to the list but it does not appear.

Does anybody have any hints about it ?

Thank you.

Best regards,

Mattia

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