How to show the agent in the chat toast
I need to show the agent (name) in the chat toast when it comes up.
I know the list of informations shown in that toast can be set in here: CHAT_ALERTFORM_DISPLAY.
I tried to add "incidents.Assigned", "incidents.assigned" and "incidents.assgn_acct_id" to the list but it does not appear.
Does anybody have any hints about it ?