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Allow customers to initiate a chat when no agents are available — Cloud Customer Connect
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Allow customers to initiate a chat when no agents are available

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edited Aug 5, 2015 7:58PM in Communication Channels 1 comment

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On our customer portal when there are no agents free to chat, the customer is able to initiate a chat with a wait message. How do I enable this same behavior on our website?

Is the wait_threshold value in the syndicated widget a factor?

 

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