Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Allow customers to initiate a chat when no agents are available

edited Aug 5, 2015 7:58PM in Communication Channels 1 comment

Content

On our customer portal when there are no agents free to chat, the customer is able to initiate a chat with a wait message. How do I enable this same behavior on our website?

Is the wait_threshold value in the syndicated widget a factor?

 

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!