What's new in Customer Journeys?

Connect and learn more! ×
Approval when proposed LM is same as current LM — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Approval when proposed LM is same as current LM

Received Response
13
Views
1
Comments

Summary:

Approval is sent to initiator when LM initiates Transfer and there is no change in supervisor hierarchy for the worker

Content (please ensure you mask any confidential information):

We have configured approval when a LM initiates transfer. The approval is sent to proposed Line Manager. But when the Line Manager is not changing, approval is sent to the same Line Manager who initiates the transfer. From BPM I have selected "Don't send multiple notifications for the same human task event" but still it does not work and sends approval to same person. Any suggestions on how to fix this so that if proposed LM is not changing, approval is not sent to the same person?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!