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About account stolen

Received Response

Because I am not a native English speaker, the following questions are translated by Chat GPT.

On January 3, 2024, I received an email notifying me of changes to my Oracle Cloud account. Subsequently, I received another email indicating that both the email address and password for my account had been altered. It was at this point that I became aware that my Oracle account had been compromised.

Following this discovery, I attempted to regain control of my account by initiating a password reset. However, after submitting my email for the password reset, I did not receive any email confirmation regarding the reset process. When I reached out to Oracle Cloud customer support initially, it seemed that they were unable to provide a solution. Their attempt to resend the password reset email proved to be ineffective.

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