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Payment Approval Notification thru Bell showing incorrect payment details from 2019 trx

in Payables, Payments & Cash Management 3 comments

Summary: Payment Approval Notification thru Bell showing incorrect payment details from 2019 trx

Approver is seeing old data from 2019 payment instead of current PPR data when approving electronic payment thru the Bell Notification - see attached document

Content (please ensure you mask any confidential information):

We have had this issue before, but running and scheduling 2 sync jobs had resolved the issue. Sync job (Sync Notifications in Global Header) is running every 2 hrs and Synchronize Transaction Workflow Status does not reveal any stuck transactions

No changes have been made to workflow and/or payment process

The old 2019 data is the same data we saw during the original issue. Why does this happen and how can we resolve it?

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