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Learning incident workflow approval rule — Cloud Customer Connect
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Learning incident workflow approval rule

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Summary:

Impact of learning incident workflow on users and learning item

Content (please ensure you mask any confidential information):

Hi all,

Few queries regarding the Learning incident approval workflow:

  1. What happens if we reject/approve Learning incident workflow approval? Does the learner get withdrawn if approved?
  2. I have configured the following rule so that line managers can get FYI and learning representative can perform approval. However a notification is always triggered to Learning item owner who created it. Is the notification of reporting a learning items always triggered to Learning item owner?


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