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Why would a Classification status change back to eligible after it was previously show "Classified" — Cloud Customer Connect
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Why would a Classification status change back to eligible after it was previously show "Classified"

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edited Jan 11, 2024 6:33PM in Incentive Compensation 2 comments

Summary:

A group of transactions was imported on 1/5/2024. Ran crediting, classification, and earnings. All transactions classified with no error and displayed "Classified" after classification. Earnings showed "Calculated" We then imported a new batch (no overlap or obsolete transactions - entirely new transactions) of transactions on 1/8/2024. Ran crediting without error, then ran classification without error, however after running classification the records in the 1/5 batch now show "Eligible" on the dashboard and in Manage Credits, but when looking at the transactions individually, they show Calculated. We expected them to remain in "Classified" status on the Manage Credits screen and dashboard.

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