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MFA Issue; unable to login

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edited Jan 13, 2024 1:11AM in Identity and Access Management 4 comments

Summary:

Hello!


I have an ongoing issue that hasn't been resolved for week and I wanted to reach out for support on what to do. I am unable to gain access to my Oracle Cloud free-tier account due to some things involving MFA. I got a new computer so I lost my FIDO key, resulting in being locked out.

Content (please ensure you mask any confidential information):

Here's what it says:

FIDO Authenticator Verification

To verify your credentials using FIDO Authenticator Security Key or Windows Hello, click Verify.


I tried going to a certain part of the site to turn it off but I'm still facing the issue of it asking for the verification.

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