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Give your Feedback on Oracle SaaS Incident Management - Get Insights from Oracle SVP

edited Feb 12, 2025 10:50PM in Fusion Applications Administration

Oracle has an industry-leading 99.9% uptime SLA and a cultural commitment to the success of our customers. We invest heavily in proactive measures to prevent incidents, but we also recognize the importance of clear and timely communication of our plan to resolve any issue that may arise impacting the availability of a customer’s service.

Have you experienced an interruption with your service subscription that impacted your service availability?

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Oracle SaaS Incident Management and Customer Communication

We recently sat down with Glenn Beeswanger, Oracle Senior VP SaaS Engineering and Global Head of DevSecOps, for an insightful conversation that addresses concerns a customer may have regarding incident management and communication during such an event.  Here’s what Glenn said:

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