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How a contact record is created when chat is initiated ?

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edited Oct 6, 2015 10:00AM in Communication Channels 1 comment

Content

Hello All,

I would like to know how a contact record is created when chat is initiated from chat launch page ?  I will be really helpful if anyone gives a picture of a standard chat flow.

What is default handler when chatlaunchbutton is clicked ? 

Version

CP3

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