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Seeing the text the customer is typing before sending it in chat

in Communication Channels 1 comment

Summary:
How can we enable this feature?
Content (required):
In the process of implementing Oracle Service Cloud for our customer support environment, a question has arisen regarding the visibility of the text the customer is typing before sending it during a chat session. We would like to understand how we can enable this feature and if there are any specific adjustments required to allow our agents to view the text in real-time.
Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

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