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How do you know when the agents are logged in or have logged in in HR Help Desk?

in Help Desk 1 comment

Summary:

How do you know when the agents assigned to a queue are logged in or have logged in in HR Help Desk?

Content (please ensure you mask any confidential information):

Recently we have had some issues in the automatic assignment of SRs in HR Help Desk Classic, I have been validating some configurations, however to rule out any other issue, I would like to know when the agents are logged in to HR Help Desk, how can I obtain this information ?

Version (include the version you are using, if applicable):

Classic HR Help Desk

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