How do you know when the agents are logged in or have logged in in HR Help Desk?
How do you know when the agents assigned to a queue are logged in or have logged in in HR Help Desk?
Content (please ensure you mask any confidential information):
Recently we have had some issues in the automatic assignment of SRs in HR Help Desk Classic, I have been validating some configurations, however to rule out any other issue, I would like to know when the agents are logged in to HR Help Desk, how can I obtain this information ?
Version (include the version you are using, if applicable):
Classic HR Help Desk