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Can we create Referenced Return Order (RMA Order) through Standard CPQ to OM Integration ?

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edited Feb 5, 2024 3:19AM in Configure Price Quote 2 comments

Summary:

Hi All,

We are planning to implement the standard CPQ to OM Integration for creating the Sales Orders, all the information related to this integration is mentioned in Doc ID 2942508.1

But in the documentation I couldn't find any details regarding Referenced Return Order creation, does anyone know whether we can create Referenced Return Order (RMA Order) through Standard CPQ to OM Integration or not ?

Use Case:

Quote is created for the Product and then it is converted to Sales Order through INtegrtaion and then Order shipped and Billed.

Now Customer would like to return the Product so we need to create Return Order from CPQ.

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