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Possible to report on Chat Monitoring? — Cloud Customer Connect
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Possible to report on Chat Monitoring?

Accepted answer
edited Oct 23, 2015 10:14AM in Communication Channels 2 comments


Does anybody knows if there is a way to report on how often someone has used the Chat Monitoring function as a Supervisor.

If there is no easy report available (couldn't find a standard report myself), there could be an option to use the chat even logs and use this table in order to see who, whom and how long the monitoring was in place and whether a supervisor send private message or even joined and took control of the chat.

Any ideas are welcome.



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