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how are credit memos for Sales order returns applied?

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edited Feb 6, 2024 4:01AM in Receivables & Collections 1 comment

scenario

1) A returned item has been received

2) job "Send Receipt Confirmation" has been run

3) Autoinvoice has been run to create corresponding Credit memo in AR


Question:- does the credit memo get automatically applied to the original AR invoice or is this to be done manually? If done automatically please share details we are having issues where credit memo is not being applied automatically

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