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Response time on Primary contact is not respected

in Transportation Management 5 comments

Hi Team,

We have a Response time configured on the Primary contact defined as HTTPPOST, Rank 1 and Response Time as 60 days.

Same contact is assigned as Tender contact on shipment. When tendered to the carrier Respond By in the Online Booking screen takes only 7 days into consideration instead of 60 days and hence tender status is going into No Response within 7 days. This is the same behavior with and without a calendar associated to Primary contact.

Could you let me know if there are any other things to check?

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