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Do you have Email as a required field for chat launch form?

Accepted answer
edited Feb 26, 2016 11:35PM in Communication Channels 3 comments


We've currently got Email as a required field on the chat launch form. We are considering making it not required or even eliminating it because we feel it might be a barrier for users to engage in chat with us. The more fields customers have to fill out the less likely they are to engage. We don't really need email to speak to prospects so considering removing it. However, when testing that, if I do that the system defaults the users email address "anonymous@anonymous.invalid". We could set the email to be blank but email is blank, you can't end a

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