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When 2 Chats Are In Progress, Chat 1 Terminate Button is Greyed Out

Accepted answer
edited Apr 14, 2016 4:47PM in Communication Channels 1 comment


We are seeing an issue with agents who take 2 chats at a time. If the chat in tab 1 is finished before tab 2, the terminate button is greyed out and the agent is unable to terminate the chat in tab 1. They are able to finish the chat in tab 2. The terminate button works fine in tab 2. The only way the agent is able to clear chat 1 and move on is to completely log out of Service Cloud and log back in. They they receive 2 new chats.

Has anyone else seen this issue occur? If yes, did you solve it?

Thank You!

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