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How to configure a limited amount of time per chat?

Accepted answer
edited May 2, 2016 3:53PM in Communication Channels 1 comment


Hello All,

I would like to know if there's a way to configure a maximum amount of time per chat for the agents, in order to guarantee the agent doesn´t utilize the chat for purposes different  to those for which it was designed.


Service Cloud November 2015 SP2 (build 217 04-19-16)

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