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User variables do not display and User preferences does not load

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Content (please ensure you mask any confidential information):

Hi all

Since our client updated their Citrix Environment, the users are not able to see ANY of their user variables and user preferences section is not loading.

We cleared cache and cookies and added as an exception* this resolved the problem in the past.

Has anyone ever seen this and has any tips to resolve it?

Browser used is Edge - Company policy.

NOTE: Cannot set up context as the page is completely blank.


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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