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Pop a chat survey in the chat window, and ensure it is tied to the contact record.

Accepted answer
edited May 4, 2016 3:06AM in Communication Channels 1 comment


I'm trying to verify if it is possible to have a transactional survey pop up in the chat window after the chat session? I need to make sure the survey is tied back to the customer.   I found answer 2779 in the Oracle Support KB that speaks about pop up chats needing to be anonymous?

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