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Transfer Chat does not change the Incident Assignment to transfered Agent

Accepted answer
edited May 4, 2016 9:09AM in Communication Channels 2 comments


Hi Jessica,

We were trying the Transfer Chat option.

Agent 1 transferred Chat to Agent 2. From Agent1's console, the Chat workspace disappeared and Agent2 was able to start the conversation with the Customer. Upon Wrapup, noticed that Incident Chat assignment still shows Agent 1 instead of Agent 2.

Could you please help.



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