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Supervisor Monitor Chat - Join button not available. — Cloud Customer Connect
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Supervisor Monitor Chat - Join button not available.

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edited May 11, 2016 5:42PM in Communication Channels 3 comments

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Hi,

Supervisor can view the Ongoing Chat in the Supervisor Dashboard and clicking on that Chat opens up the Transcript. How can the supervisor monitor and then Join the Chat ?

Have read the documentation but the Join button is not available in the ribbon to join the Chat. Is it a configuration? If so, could you help with fixing it.

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