Supervisor Monitor Chat - Join button not available.

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Hi,

Supervisor can view the Ongoing Chat in the Supervisor Dashboard and clicking on that Chat opens up the Transcript. How can the supervisor monitor and then Join the Chat ?

Have read the documentation but the Join button is not available in the ribbon to join the Chat. Is it a configuration? If so, could you help with fixing it.

2	From the Chat Supervisor Queue Snapshot report, right-click the chat you want to monitor. The chat session opens on the Engagements tab and you can view all correspondence between the agent and customer. At this point, the agent does not know the chat is being monitored.