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Chat termination event- Disconnected by agent or user?

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edited May 17, 2016 10:18AM in Communication Channels 2 comments

Content

Hi,

The transcript in the incident shows entry '01:46:40 PM] 'Rahul Yadav' disconnected ('Concluded by Agent').'

Chat events table shows entry End-User Disconnected.

Is there a way to know who actually disconnected the chat.?

Version

May 2015

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