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Where can I find how to add the 'group by' feature within HR Help Desk?

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Summary:

I'd like to add in the 'Group by' feature dropdown within HR Help Desk but cannot find any guidance on how this is done. Can anyone point me in the right direction please? See below image for the dropdown in question as seen on the Customer Connect video sessions.


Version (include the version you are using, if applicable):

23D

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