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Showing Chat pop-up when agent minimizes AD after chat session established

edited May 23, 2016 5:58PM in Communication Channels 1 comment

Content

We have a requirement to show a chat pop-up alert when an agent has minimized Agent Desktop after chat session has been established. This is similar to the initial chat pop-up alert that appears on the desktop. If anyone has implemented this or has any suggestions on enabling this, please provide your inputs.

Thanks

ST

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