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Engagement Engine - Syndicated ProActive Chat - Agent Availability with Specific Profiles — Cloud Customer Connect
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Engagement Engine - Syndicated ProActive Chat - Agent Availability with Specific Profiles

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edited May 24, 2016 12:39PM in Communication Channels 4 comments

Content

Hello,

I'm looking for a solution to present Syndicated Proactive chats to the customer through Engagement Engine only if there are agents available with a specific profile. 

I know that Syndicated Proactive chat has parameters to check Agent or Session availability. Is there some way to also check for availability of agents with specific profiles? 

Many Thanks 

Version

November 2015

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