You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Syndicated Chat Routing

Accepted answer
edited Jun 2, 2016 6:29PM in Communication Channels 4 comments


 I am currently on August 2014 version and will soon upgrade to May 2016.  I am attempting to setup a syndicated chat widget. .  I have it working, but it keeps routing to the default chat queue and I want it to go to another queue.  Do I need to have the engagement engine to do such routing?  I played around with the chat rules, but they seem limited as I do not see a way to state if the chat initiates from this syndicated widget then assign to a specific chat queue.

Also, can I set different available chat hours for different chat queues. The agents responding to these syndicated chat requests have limited hours compared to our other chat agents.. 

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!