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Can't route chat by product — Cloud Customer Connect
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Can't route chat by product

Accepted answer
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Comments
edited Jun 6, 2016 4:31PM in Communication Channels 11 comments

Content

I am using non proactive syndicated chat and have set product to 2377.  I have a chat rule if product =2377 assign to "test chat queue".  I have one available agent with this queue in their profile.  Yet every time I initiate a chat, it routes to our default chat queue where a different agent answers.  I do not have advanced routing or engagement engine. Do I need to?  What am I missing?  

 

 

 

Code Snippet

             <script type="text/javascript">
    RightNow.Client.Controller.addComponent(
        {
            chat_login_page: "/app/chat/chat_launch_MCE",
            chat_login_page_height: 700,
            container_element_id: "myChatLinkContainer",
            ignore_preroute: true,
            info_element_id: "myChatLinkInfo",
        

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