Anyone using Chat internally?
I'm looking for anyone who might be using OSC Chat internally.
We’re proposing to create something call Ask An Expert, based on on OSC chat.
i.e. Retail agent has question from customer they don’t have an answer to, reaches out online through OSC to request a chat to an expert (chat routed using rules based in Engagement Engine and question category selection filters the “experts” to whom the question is proffered. Expert accepts chat (chat captured as incident in OSC), resolves issue = everyone happy.
Would love to connect with anyone working this way on anything similar