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Transfer - Does not carry over the Workspace field values to transferred agents.

edited Jun 10, 2016 4:54AM in Communication Channels 12 comments

Content

Hi,

On the Chat workspace, we have exposed two Custom Incident fields [Categories & Sentiment]. These fields are required fields and before Transfer, it prompts the agent to fill in.

On the Chat Workspace of Transferred Agent, I can see value for one of field available[Sentiment] but the other one is blank.

Am I missing any setup. Please assist

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