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Oracle fusion SaaS POD refresh or clone

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We have implemented a few modules in Oracle fusion SaaS recently and we are looking to know Oracle fusion SaaS refresh or clone process. How we can request Oracle to refresh Development and UAT POD by copying/cloning from production POD?  By raising Oracle SR?  Another question arise here is usually how many refresh/cloning Oracle allow per year for Oracle Fusion SaaS?  Appeciate your help

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