Adding field to Message Base
Message base - CHAT_GREETING_MSG - We want to edit it and include Custom message like this
Welcome to Oracle Sales Chat. My name is <agent_login>. In case we should be disconnected, I can be reached directly at <agent_email>. Please allow me a few moments to research your inquiry.
<agent_login> but not <agent_email>
What should be the field to be used to show the <agent_email>