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Adding field to Message Base

Accepted answer
edited Jun 10, 2016 10:39AM in Communication Channels 2 comments



Message base - CHAT_GREETING_MSG - We want to edit it and include Custom message like this

Welcome to Oracle Sales Chat. My name is <agent_login>. In case we should be disconnected, I can be reached directly at <agent_email>. Please allow me a few moments to research your inquiry.

<agent_login> but not <agent_email>

What should be the field to be used to show the <agent_email>

Please assist

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