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Unable to calculate accruals for new hires

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When we try to calculate accruals and balances for annual leave absence plan, it is through an error.

"The payment info couldn't be transferred for payroll processing. Contact your help desk. (ANC-3405066)

Inform your help desk that you received an error during transfer of payment info."

but for existing employees the accruals are working as expected.

Please suggest to rectify this issue.

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