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Chat transfer causing desktop stall

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edited Jun 29, 2016 10:18PM in Communication Channels 3 comments

Content

We are currently allowing our agents to transfer chat sessions to other agents. But when we transfer the chat the whole desktop work space freezes until the chat is accepted by the other agent. You can't do anything. Is this a product issue? Anyone else see this behavior? 

Version

Service Cloud November 2015 SP3

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