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Several items in chat configuration no longer work

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edited Jul 12, 2016 3:01PM in Communication Channels 4 comments

Content

In Chat workspaces, under Options, the following items no longer work:

* Automatically release chat after wrap-up

* Automatically close editor after chat is terminated

There is a note: "These options are not active for agents logged into the Enhanced Service Console." The ESC has been out for quite a while, when will these options be available?

Thanks,

Jared

Version

November 2015 Service Cloud

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