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Engagement Engine PagePeek/View History — Cloud Customer Connect
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Engagement Engine PagePeek/View History

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edited Jul 20, 2016 1:23PM in Communication Channels 1 comment

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I've followed the following guide to enable page peek and visitor browser history https://cx.rightnow.com/ci/fattach/get/983679/0/filename/Oracle+Service+Cloud_Quick+Guide_Implementing+Visitor+Browser+History+and+Page+Peek.pdf but in the console I still see an error that says please enable engagement engine to access page peek data etc.

The engagement engine works fine for chat. I've created a rule that evaluates page peek first and when I enable log view I can see the page peek is enabled and evaluates to true.

Does any one have any idea of a step I may have missed to get page peek/visitor browser history working?

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