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Cannot pick up chat request — Cloud Customer Connect
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Cannot pick up chat request

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edited Aug 16, 2016 2:14AM in Communication Channels 3 comments

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In the system it is configured using pull method. And from the realtime chat report, the agent and chat are in the same queue. However, I cannot get the pop-up or accept the request. Does anyone seeing this before?

 

Regards,

Kai

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