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Custom Workflow notification template not showing

Summary: Custom Workflow notification template not showing. I have logged into Publisher server I navigated to the seeded Human Capital Management Workflow Notifications folder. I clicked on More => Customize. A custom version of the report was then created in Custom => Human Capital Management => Workflow Notification folder.

I downloaded the RTF and added my extra fields. I upload the new RTF template and tested it. The new fields are showing on the notification

Both the BIP_CLIENT_REFRESH_TIME and BIP_CLIENT_REFRESH_TIME_HCM profile options were set to 15 minutes at Site level.

I submitted a new job. I then logged in as the approver.

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